o Returns and exchanges are accepted on items that are in original condition, tags still attached, HAVE NOT BEEN WORN, ALTERED OR WASHED within 21 business days of receipt of purchase.
o FINAL SALE on all sale items. No returns or exchanges.
o We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition.
o An order number, date of purchase or name of original purchaser is required for any exchanges/returns.
o Please allow approximately 1 week to process your return after it has been received by Theia Grazi.
Please email us at firstname.lastname@example.org if you would like to make a return. We will send you a return shipping label via email for your package.
Return items with the original packing slip and mark items to be returned and reason for return. Customer is not responsible for shipping & handling fees for items returned to Theia Grazi. Returns are usually processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement. Returns made after 21 days can be returned for store credit.
If you would like to exchange an item for a new item, please follow the instructions below.
o Please place a new order for the items you wish to exchange for.
o Your shipping on the exchanged order will be refunded when we process your return package.
o Return shipping from Theia Grazi back to you is free. (US Orders Only)
**By purchasing from www.theiagrazi.com, you accept these terms and conditions.**